Returns & Exchanges
At Ekster, we stand by the quality of our gear and offer a 45-day risk-free trial period to ensure your complete satisfaction. If you are not entirely happy with your purchase, we provide easy returns and exchanges for all items in their original condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure tracked and secure transit.
Pack Your Items
Place the items in their original packaging, including all inserts and accessories, and securely attach the return label to the outside of the box.
Drop Off and Refund
Drop your package at the designated carrier location; once our warehouse receives and inspects the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing